Hourglass by Design (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through https://hourglassbydesign.com.au, why we collect it, who we share it with, and the choices you have. By using this website or submitting an enquiry or booking form, you agree to the practices described here.
Information We Collect
When you contact us, submit an enquiry form, or book an appointment, we may collect:
- Your name, phone number, and email address
- The treatment area or service you're enquiring about
- Any message or details you choose to include in an enquiry
- Appointment details if you book online through our scheduling provider
- General website usage information (such as pages visited and how you arrived at our site) collected automatically through analytics and advertising tools
We do not knowingly collect sensitive health information through our website forms. Any health or treatment-specific details are discussed directly with you, verbally, at your consultation.
How We Use Your Information
- To respond to your enquiry and answer your questions
- To schedule, confirm, and manage appointments
- To send you information about our services, offers, or your enquiry, where you've agreed to be contacted
- To understand how visitors use our website and to measure the performance of our advertising, in aggregate and de-identified form where possible
You can opt out of marketing contact at any time by replying “unsubscribe”, asking us directly, or emailing hourglass.bydesign@gmail.com.
Who We Share Information With
We use trusted third-party service providers to run our booking, enquiry, and marketing systems. These providers only receive the information needed to perform their service for us, and may process data outside Australia:
- GoHighLevel / LeadConnector — our customer relationship management (CRM) and enquiry form platform, used to process and store enquiry submissions from this website
- Timely — our online booking and appointment scheduling platform
- Google Analytics & Google Tag Manager — website usage analytics
- Meta (Facebook/Instagram) Pixel — advertising measurement, used to understand which ads lead to enquiries
We do not sell your personal information to third parties. We may disclose information if required to do so by law, or to protect our rights or the safety of others.
Cookies & Tracking
Our website uses cookies and similar technologies (via Google Analytics, Google Tag Manager, and the Meta Pixel) to understand site usage and measure advertising performance. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law, after which it is deleted or de-identified.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, or withdraw your consent to be contacted, at any time. To make a request, email hourglass.bydesign@gmail.com or call 0488 112 326.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age through this website.
Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
Hourglass by Design
1/33 Boranup Ave, Clarkson WA 6030
hourglass.bydesign@gmail.com
0488 112 326